What is Instant Customer Feedback
In the fast-paced world of business, understanding your customers’ experiences in real time is paramount. This is where Instant Customer Feedback comes into play. Let’s explore what it is and why it’s a game-changer for businesses. What is Instant Customer Feedback? Instant Customer Feedback is a dynamic real-time approach to collecting and analysing customer […]
Cultivating a Feedback-Driven Culture: 11 Key Strategies for Encouraging Staff to Seek Customer Feedback
In today’s competitive business landscape, actively seeking and utilising customer feedback is a fundamental aspect of improving products and services. However, this endeavour is not just the responsibility of the customer service department or management; it should be a collective effort within the organisation. Encouraging your staff to play a pivotal role in gathering insightful […]
Is Your Company Failing to Meet Your Customer Expectations?
Are you satisfying customer demands? Every business should periodically ask themselves this question. Failure to exceed customer expectations can have a big impact on your business, resulting in lost sales, reputational harm, and unloyal customers. In this blog post, we’ll look at why businesses frequently fall short of meeting customer expectations and offer doable fixes […]
NPS Explained
Unlocking Customer Loyalty: The Power of Net Promoter Score (NPS) In the ever-evolving landscape of customer experience, the Net Promoter Score (NPS) stands as a timeless and universal method for gauging customer loyalty. But hey, we’re not here to bore you with a complex jargon-filled spiel. Instead, let’s take a fresh and exciting dive into […]
Customer Satisfaction: How to Improve Your Company’s Reputation
Businesses that want to stay ahead of the competition prioritise improving company reputation. Due to the popularity of social media and the ease with which disgruntled consumers may spread bad reviews, businesses must be proactive in managing their reputations. Developing a business model that is customer-centric is one efficient method to achieve this. Develop a […]
The Key Drivers of Customer Satisfaction
Any successful business depends on satisfied customers and a business that exceeds customer expectations is primed for success. Businesses that prioritise customer happiness are more likely to succeed in today’s competitive economic landscape. But what main factors influence customer satisfaction? In this blog post, we’ll look at the elements that are essential for developing a […]
Customer Satisfaction Strategies to Increase Your Profits
Customer satisfaction is essential to every company’s success since it increases client loyalty and retention, which in turn boosts sales. Since customer feedback platforms like TellUsFirst have become more popular, businesses can now easily measure and increase customer satisfaction levels. We’ll discuss the best methods for boosting customer happiness in this article. Providing a great […]
Supermarket Superheroes
By Linda Martin, Client Account Manager An Industry Excelling Over the past year, Irish supermarkets have faced the demands of providing superior customer service, whilst operating as an essential business through a pandemic. They have dealt with and overcome the significant challenges of delivery restrictions, panic buying and purchase limits, along with implementing new processes […]
We Will Not Be Defeated
We Will Not Be Defeated 2020 changed the world and its spending habits, and in 2021 businesses across all sectors must continue to adapt to these changes as well as continue to be intuitive to stay ahead of the game or curve. There are some, which will affect all businesses regardless of the industry such […]
Launch of the TellUsFirst Website
2021, New Year, New Start, New Website!!! 2021, New Year, New Start, New Website!!! Another year and another website to be created, where to start and what to say. Thankfully the wonderful team at Brilliant Red were only too happy to offer some much-needed help and guidance. Emma Gribben from DigitalbyEmma was also a god-send […]