Why it is Important to Know your Customer?
When starting a business, marketing plans and business plans always form an integral part of the set up process. Not only is this necessary for financial reasons, banks and investors, but it also serves as a focus and a way of redirecting your efforts in the right direction. Any entrepreneur will start off attempting to […]
The Customer Experience
Many confuse the terms customer service and customer experience. Although customer service is a part of customer experience. CX very much covers everything from the customer’s experience before entering a store to after sales care and follow up. Customer experience can be described as the impression that you leave with a customer. This impression influences […]
Net Promoter Score
The Net Promoter Score is a universal method that is used to assess the level of customer loyalty. It is a simple method whereby a question is posed where the respondent must provide their opinion from 1 to 10 for example. Based on these results, the data is used to provide a figure between -100 […]
TellUsFirst™ – Instant Customer Feedback!
Customer feedback can be described as information provided by clients or customers about whether they were satisfied or not with their experience. Many businesses underestimate the importance of customer feedback and how it can be used to improve the customer journey. It is always a good idea to identify how a consumer or client sees […]
The 10 Best Customer Satisfaction Survey Questions for Retail
Improving customer satisfaction It’s simple really, your customers want to feel satisfied with their shopping experience. You can satisfy them by listening to their feedback and then improving the customer experience (CX) by implementing the feedback where possible. It’s a key point in good customer service and a strategy that helps to retain loyal customers. […]