Instant customer feedback
Instant insights for your business
Scalable to meet your needs
Suitable for single site to multi-location businesses.
Feature packed with reduced running costs
User-friendly reports packed with insights
Email Smileys Customer Feedback
Do you liaise with your Customers via email reguarly?
Whether you have a support centre, or a sales centre, getting customer feedback via email can be a powerful tool to understand your customers experience.
Our Email Smileys allow your customers to leave feedback on the email they received without having to click external links to surveys.
TellUsFirst allows you to embed a HTML code into your email templates through your CRM and start gathering instant feedback from your customers.
How your Customers access the Feedback Platform
Your Customers can access the survey through simply clicking a face in your email like below:
How Our Email Smileys Work
A customer receives an email from you, and is asked to leave feedback on their experience.
When ready, the customer simply clicks on the smiley which best describes their experience.
The customer is then asked to leave a verbatim comment if they wish - Simple. That is the end of the survey.
The beauty of TellUsFirst™ is that it can be customised to each Business’ needs. Where necessary, if a negative reaction is selected, a member of management can be notified instantly thus, allowing them to contact the customer to step in and possibly rectify any issues or negative critique.