Instant Customer Feedback

TellUsFirst - Empowering Businesses with Instant Insights for Lasting Success

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TellUsFirst™ provides real-time customer feedback you can use to improve your business.

It’s an online solution, accessible through any device, which means no added in-store hardware costs.

It enhances your customers experience, satisfaction, loyalty, and happiness!

Measure Feedback from all Customer Touchpoints

Store Smileys – Measure the CX in your physical stores/premises 

Web Smileys – Gather feedback from your Website Visitors

Email Smileys – Gather feedback from your outgoing emails 

TellUsFirst™ puts the
power of feedback
into your customers' hands

TellUsFirst, your Customer Feedback Software, empowers customers to share real-time feedback on their business experiences. This valuable input drives continuous improvement, and with provided contact details, you can swiftly address any concerns, ensuring proactive customer satisfaction.

Why Choose TellUsFirst?

For sustained business growth, capturing customer loyalty is essential. With TellUsFirst™, our advanced Customer Feedback Software, identify areas for improvement by consistently measuring and enhancing customer satisfaction. We prioritise customer loyalty, ensuring satisfaction and appreciation after every visit.

In a dynamic business landscape, stay ahead of competitors by implementing effective measures for ongoing success.

Enhance business insights using
our Instant Customer Feedback Software.

24/7 Access – Anywhere, Anytime

Access live data and customer engagement feeds directly to any mobile device. View your results and your online dashboard on your mobile.

Direct Channel to Your Customers

TellUsFirst allows you to contact unhappy customers within minutes of them leaving feedback.

Reliable Customer Experience Scores (CX)

Gain clear insights from the unstructured data like customer comments that can help tangible improve your CX efforts.

Net Promoter Scores (NPS)

We provide you with the perfect opportunity to turn your detractors into promoters using the internationally recognised measure of your customer’s willingness to recommend your company’s products or services to others.


How TellUsFirst Works

TellUsFirst, your Customer Feedback Software can be easily accessed by your customer through a variety of channels:

  1. Instore
  2. Website
  3. Email Communication

The information gathered through all of these access points is synced to your company’s personalised TellUsFirst account and the information is instantly visible in the dashboard.

Client Testimonial

It helps us better understand what our customers want from their customer journey and their shopping experience

Michelle Donnelly

Customer Experience Manager

Henderson NI Retail Group

Get closer to your customers & make better decisions with our Instant Customer Feedback Software

Leaving Customer Feedback using TellUsFirst

We've been busy getting invaluable feedback for our clients...

Questions Answered

Happiness Clicks

Net Promoter Scores