Understanding Your Customer
Instant customer feedback adds a new dynamic to your business, giving you a competitive advantage in the industry. Businesses throughout the years have tried to please their clients, without monitoring the success of their efforts. This is where TellUsFirst plays a key role in improving the customer experience, allowing you to view the retail experience through the shopper’s eyes.
When a shopper enters your premises, they are aware of every aspect of your business, from product layout to staff encounters, every element is taken into consideration. When entering a shop, it should feel like a pleasant experience each time for the customer. Most business owners follow through with their own ideas of change when it may not reflect how the customer feels. The most important element that is often overlooked by most businesses is the customer’s viewpoint.
It is how your customer feels leaving your premises which will determine their return or not. If a customer has a grievance and you are unaware of this, there is a strong likelihood of the situation repeating itself with a different customer.
Instant Feedback
TellUsFirst provides instant customer feedback, so any negative feelings with customers can be resolved before rumours spread. The important word is instant, receiving your feedback as soon as possible to understand your customers viewpoint and rectifying any damage incurred.
Making your customers feel good about themselves is key in maintaining and creating key relationships. Getting the customer to come back after their first-time visit is the most difficult stage of this process. Once a customer comes back, the process of maintaining this relationship should be easier. Therefore, if a first-time customer has a negative experience, TellUsFirst gives you the opportunity to turn this situation around in a positive way. Build, create and maintain customer relations by making each and every customer feel satisfied leaving your store, contact TellUsFirst today so you can build a strong network of loyal customers.
