TellUsFirst gives you the opportunity to enhance your business, as this technology has the capability to outdo your competitors in terms of gaining knowledge and insight into the correct procedures your business should be following.
TellUsFirst allows your business to improve an existing strategy by implementing new ways to retain and gain new customers. TellUsFirst gives you access to the feedback you otherwise may never have received without the system. The essence of TellUsFirst enables you to instantaneously receive this information to your dashboard, perhaps meaning you can resolve a customer’s complaint before they even leave the premises. This means consumer complaints can be settled before rumours spread and the situation cannot be remedied.
Customer Experience Improvement
250%
Customer feedback interactions
1000+
Number of engaged customers
500+
Improving customer experience using real-time data
The primary purpose of TellUsFirst is to increase sales, this is achieved through customer satisfaction. Did you know? A 5% increase in customer retention can increase a company’s profit by 75%. Therefore, if you want a worthwhile investment that will continuously allow you to assess how your customers are feeling, then TellUsFirst provides the ideal solution.
As a business owner, you can’t always be on your premises to assess how operations are functioning. That’s why it is crucial to be able to analyze all aspects of store management, including staff performance. It is difficult to judge this with a flying visit, so having the TellUsFirst system installed will help with critiquing how your staff are interacting with the public. Friendly faces, a positive atmosphere, product knowledge and product layout is what consumers seek, therefore TellUsFirst has the potential to identify the individual and the reason behind a consumer’s dissatisfaction. Perhaps, some staff members need more training than others and this is the perfect opportunity to decide who fits in each category.
Is your shelf space being used correctly?
Customers may find it difficult to allocate certain items in the store and perhaps they may need to appear more accessible and presentable to reduce a consumer’s time and annoyance in finding products. This customer feedback tool allows you to acknowledge whether this is the case or not. Shelves may need to be rearranged or your shop space may need to used in a more dynamic way.
From customer satisfaction to improved staff performance, TellUsFirst improves the daily operational functioning of your store. Particularly where retail and hospitality sectors are continuously growing, it is vital to have a new innovative system in place to ensure your business’s products live up to consumer demands in the market. Shhhh don’t let your competitors contact us first, call us today where we can provide you with our keenest quote.
“It helps us better understand what our customers want from their customer journey and their shopping experience”
Michelle Donnelly
Ambient Commercial Analyst, Eurospar NI